The American Citizen Services Unit assists U.S. citizens in the event of an emergency such as a death, arrest, illness, injury, missing persons, destitution and other circumstances. For general information on the type of services that can be provided, please refer to the State Department’s website for travelers.
In Case of Emergency
A U.S. citizen who requires emergency assistance during regular business hours (8:00 am to 4:30 pm) should call the Embassy to speak to a consular officer or email the consular section directly. The Embassy number is +968-2464-3400 and you send an email to ConsularMuscat@state.gov.
Outside of normal business hours, please call the Embassy switchboard at +968-2464-3400, and request to speak with the “Duty Officer.” Please note that the Duty Officer cannot respond to visa, or other non-emergency questions, nor can a Duty Officer assist non-U.S. citizens. An officer will be available to assist you immediately if your call is:
- After business hours
- Regarding a U.S. citizen
- A true emergency
For more information on crises and emergency assistance overseas, please see the State Department website on Emergencies and Crises.
Hours of Operation and Location
The U.S. Embassy is located on Jameat A’Duwal Al Arabiya Street in the diplomatic area of Shatti al Qurum in Muscat (see the map to the right), and is open from 8:00 am to 4:30 pm. Routine American Citizen Services, such as passport applications, Consular Reports of Birth Abroad, and notarial services, are available by appointment on Sunday through Wednesday. The embassy is closed on Omani and American holidays.